Data Protection & Privacy
How we collect, use, and protect your personal information on the big bet platform in the Philippines.
When you register and use the big bet platform, we collect certain personal information that is necessary to provide you with a safe and functional gaming experience. This includes your full name, date of birth, email address, mobile number, and payment details such as your GCash or bank account information used for deposits and withdrawals. We also collect technical data automatically when you access the platform, including your IP address, device type, browser version, and session activity logs. This technical data helps us maintain platform security, detect suspicious activity, and improve overall performance for Filipino players. All information collected is handled in strict accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines. We only collect the minimum data necessary to deliver our services and fulfil our legal obligations as a licensed online gaming operator.
The personal data we collect is used exclusively to operate, maintain, and improve the big bet platform for players in the Philippines. Specifically, we use your information to verify your identity and age during account registration, process deposits and withdrawals in Philippine pesos, provide customer support, and send you important account-related notifications. We may also use aggregated, anonymised data to analyse platform usage trends and improve our game offerings and user experience. We do not use your personal data for unsolicited marketing without your explicit consent, and you may opt out of promotional communications at any time by contacting our support team at [email protected]. Your data is never sold, rented, or traded to third parties for their own marketing purposes under any circumstances.
big bet may share your personal information with trusted third-party service providers who assist us in operating the platform, including payment processors, identity verification services, and fraud prevention partners. All such third parties are contractually bound to handle your data securely and only for the specific purposes for which it was shared. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines when required to do so by applicable law or a valid legal order. We will never share your data with third parties for advertising or profiling purposes without your prior written consent. In the event of a business transfer or merger, your data may be transferred to the successor entity, and you will be notified of any such change in advance.
We implement industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, secure storage with access controls, and regular security audits of our systems. Your account data is retained for as long as your account remains active and for a minimum of five years after account closure, as required by Philippine anti-money laundering regulations. After the applicable retention period, your data is securely deleted or anonymised in accordance with our internal data lifecycle policy. If you believe your account security has been compromised, please contact us immediately at [email protected] so we can take prompt action to protect your information.
Under the Data Privacy Act of 2012, you have the right to be informed about how your personal data is collected and used, the right to access a copy of the data we hold about you, and the right to request corrections to any inaccurate or incomplete information. You also have the right to object to the processing of your data in certain circumstances, the right to erasure or blocking of data that is no longer necessary for the purpose it was collected, and the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please send a written request to our support team at [email protected], and we will respond within 15 business days. We are committed to honouring your data rights promptly and transparently, in full compliance with Philippine privacy law.
The big bet platform uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and keep your session secure while you are logged in. Cookies are small text files stored on your device that help us recognise you on return visits and provide a more personalised experience. We use strictly necessary cookies to operate the platform, functional cookies to remember your language and display preferences, and analytical cookies to understand how players navigate our site so we can make improvements. We do not use third-party advertising cookies or cross-site tracking technologies that would share your behaviour data with external advertisers. You may manage or disable cookies through your browser settings at any time; however, please note that disabling certain cookies may affect the functionality of the platform and your ability to log in or complete transactions.
The big bet platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. We do not knowingly collect, store, or process personal information from any person under the age of 21. During the registration process, we require all applicants to confirm their age and submit valid government-issued identification for verification purposes. If we discover that a minor has registered or attempted to use the platform, we will immediately suspend the account, delete all associated personal data, and report the incident to the relevant regulatory authority as required by law. Parents and guardians who believe their child may have accessed the platform are encouraged to contact us immediately at [email protected] so we can investigate and take appropriate action without delay.
We may update this Privacy Policy from time to time to reflect changes in our data practices, applicable laws, or platform features. When we make material changes, we will notify registered players via email or through a prominent notice on the platform at least 14 days before the changes take effect. The date of the most recent revision will always be displayed at the top of this page so you can easily identify when the policy was last updated. Your continued use of the big bet platform after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your personal information. If you have any questions or concerns about this policy or any updates to it, please do not hesitate to reach out to our support team.
For any data access, correction, or deletion requests, contact our Data Protection Officer at [email protected]. You may also visit our FAQ page for quick answers, or review our Terms and Conditions for the full scope of your rights and obligations on the platform.
Last updated: June 2025. This Privacy Policy applies to all users of the big bet platform in the Philippines.
All data in transit is protected end-to-end.
Fully aligned with the Philippine Data Privacy Act.
Your information is never sold to third parties.
Access, correct, or delete your data anytime.
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